Terms & Conditions
Terms & Conditions
Welcome to Zanora Fashion! By using our website and making a purchase, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our services.
1. General Information
These Terms & Conditions apply to all visitors and users of the Zanora Fashion website (zanora.com). The term "we," "our," or "us" refers to Zanora Fashion, and the term "you" refers to the customer or user of the website.
By accessing or using our website, you agree to these Terms & Conditions and any policies or guidelines incorporated by reference. If you disagree with any part of the terms, please refrain from using our services.
2. Product Information and Availability
We make every effort to ensure that the products listed on our website are accurately described. However, we cannot guarantee that the colors, descriptions, or other content on the website are entirely accurate, as they may vary depending on your screen settings or other factors.
Product Availability:
All orders are subject to product availability. In the case of an item being out of stock, we will notify you as soon as possible, and you will have the option to choose a different item, wait for restocking, or cancel your order.
3. Ordering and Payment
By placing an order through our website, you are making an offer to purchase the products, which we may accept or decline. All orders are subject to verification and approval.
Payment Methods:
We accept the following payment methods for online purchases:
- Online Bank Transfer
- Cash on Delivery (COD)
4. Order Processing and Delivery
Once your order is placed, we aim to process and dispatch it within 1 working day (Monday to Saturday). Delivery time is typically 2 to 3 working days after dispatch. For full details, please visit our Delivery & Payment Method page.
5. Returns and Exchanges
We want you to be satisfied with your purchase. If you are not completely happy, we accept returns and exchanges under certain conditions. Items must be returned within 14 days of purchase in their original condition with tags and packaging intact. For full details, please refer to our Return & Exchange Policy page.
6. Refunds
Refunds will be issued in accordance with our Refund Policy. Refunds for returned products will be processed within 7 working days after the return has been approved.
7. Customer Responsibilities
As a customer, you agree to provide accurate and up-to-date information when placing an order, including your billing, shipping, and contact details. Any issues caused by incorrect or incomplete information may delay your order, and Zanora Fashion will not be responsible for such delays.
8. Privacy and Security
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Zanora Fashion shall not be liable for any indirect, incidental, or consequential damages, or for any loss of profit, loss of goodwill, or any other intangible losses arising out of your use of our website or products.
10. Modifications to the Terms
We reserve the right to modify or update these Terms & Conditions at any time without prior notice. Any changes will be posted on this page with an updated Effective Date. It is your responsibility to review these terms regularly.
11. Governing Law
These Terms & Conditions are governed by the laws of Pakistan. Any disputes arising under these terms shall be resolved within the jurisdiction of Peshawar, Pakistan.
12. Contact Us
If you have any questions or concerns regarding our Terms & Conditions, please contact us at:
Zanora Fashion
Email: zanoraltd@gmail.com
Address: FF202 Deans Trade Centre, Saddar Peshawar, Pakistan
Thank you for shopping with Zanora Fashion! We appreciate your business and look forward to serving you.